Frequently Asked Questions

How do I sign up?

  1. Click the red "Request Care" button on the homepage OR go directly to the form at 
  2. Take a few minutes to answer some basic information about the frequency and level of care you are seeking 
  3. At the end of the sign up form, you will be able to schedule an onboarding call with a CareYaya team member

That’s it! Once the CareYaya team member verifies your account, you can start sending care requests to the wonderful caregivers on our platform. We'll typically notify you within a few days if your care is matched.

Who is eligible for CareYaya’s services?

Where is CareYaya active?

What organizations trust and partner with CareYaya?

How are the caregivers vetted?

How quickly are care requests matched?

How do care requests and matching work? 

When are caregivers available?

Does CareYaya impose any minimums?

How do I pay caregivers?

Can I book recurring care?

Can the caregivers provide transportation?

What is the care request cancellation policy?

Does CareYaya serve those who are not seniors?

More Questions?

Reach out to us at or contact us!

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