Our student caregivers are great for providing companionship and assistance in daily activities (mobility, grooming, meals, technology, light housekeeping, pet care, etc.).

They cannot help with bathing or showering nor provide medical care such as IVs, tube feedings, colostomy bags, catheters, etc. They also cannot provide transportation at this time. Asking caregivers to help with these tasks may result in a $1,000 fine. 

CareYaya accepts approximately 20% of caregivers who apply to join the platform. All applicants must pass background checks and interviews. We are selective in our process and work hard to ensure that every caregiver is providing an amazing experience. 

In addition, CareYaya offers a robust ratings and reviews system to continually monitor caregiver quality after each care session. That said, CareYaya is NOT a traditional, licensed home care agency. We do not make any representations or guarantees concerning the training, supervision, or competence of the students you may contract with through CareYaya.

After you complete the sign up form (careyaya.org/get) and CareYaya verifies your account, you will be able to submit care requests on our platform. In these care requests, you will provide information about the date and time when care is needed as well as the type of help required. 

Once student caregivers accept your request, you will be matched with the best fit for each session. 

As you book more and find caregivers that work well with your family, you can choose to limit requests to your preferred caregivers. 

We recommend that you submit care requests at least 7 days in advance of when you need help. Once you book care regularly through CareYaya and form relationships with caregivers, you can occasionally get matched on shorter notice.

Availability depends on caregivers’ schedules. Care requests for afternoons and evenings on weekdays have a higher chance of being matched. Overnights and weekend care requests are also some of the easiest to fill as they are convenient around student class schedules. CareYaya is a leading connector of overnight and weekend care needs at a time of industry staffing shortages and unaffordable rates for such in-demand care. Best of all, the hourly rates are the same as during other times - no mark-ups! 

There are no minimums imposed by the site. Typically, caregivers prefer sessions of 4-6+ hours; the longer the better in order to make their drive worthwhile. Sessions that are 6-8+ hours are much more likely to get accepted by a caregiver.

Please read here for detailed information. At the end of a care session, you pay caregivers directly, typically via Venmo, cash, or check. CareYaya itself runs off the support from local universities, government, health systems, and employers. The CareYaya platform is completely free to use, and we're happy to provide such a needed tool for the community!

Yes! You are able to book recurring appointments through the care request form. Recurring care requests will automatically generate 30 days before the care session is scheduled. 

Not at the moment. CareYaya is working to find an affordable auto insurance policy so that liability can be managed for both the caregivers and families needing care. For now, we highly discourage any transportation of the care recipient by the caregiver as there is no coverage in the event of an accident. If needed, caregivers can accompany care recipients in Ubers and Lyfts. If you have any suggestions, please let us know!

There is no charge if you cancel before a care session has been matched with a caregiver. There is a $10 charge if you cancel after an appointment has been matched in order to compensate for the inconvenience.